Privacy Policy Jom Kiss918 — Your Personal Data Protection

This Privacy Policy describes the practices of jom kiss918 (hereinafter referred to as "we", "Platform", or "jom kiss918") regarding the collection, use, disclosure, and protection of personal information of users on our website at jomkiss918.win, the jom kiss918 mobile app, and all services we offer.

By registering as a member and using the jom kiss918 platform, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please stop using our platform and contact our support team to close your account.

We are committed to ensuring your privacy is always protected. This policy will be updated from time to time in line with changes in law, technology, or the way our platform operates. You are encouraged to review this page periodically to stay informed about how we manage your personal information.

Jom kiss918 collects various types of information from you when you register, use the platform, or interact with our services. This information is divided into two main categories:

Information you provide directly:

• Full name as stated in your official identification document.
• National Identity Card number (MyKad) or passport number.
• Date of birth for age verification (18 years and above).
• Active mobile number used for OTP verification.
• A valid email address for account communications.
• Current residential address in Malaysia.
• Bank account or digital wallet details for deposit and Withdrawal processing.
• A selfie and a copy of your identity document during the KYC process.

Information collected automatically:

• Device IP address and general location information (state or city).
• Device type, operating system, and web browser version used.
• Activity log data including pages visited, session duration, and in-platform actions.
• Game history, deposits, withdrawals, and bonus usage.
• Cookie and tracking technology data that helps improve the user experience.

The personal information we collect is used solely for lawful and necessary purposes. Below is a complete list of how we use your data:

We will not use your personal data for any purpose not stated in this policy without first obtaining your written consent. You have the right to withdraw your consent at any time for consent-based purposes, although doing so may affect our ability to provide certain parts of our services.

Jom kiss918 does not sell, rent, or trade members' personal information to third parties for marketing purposes. However, there are limited circumstances where we may need to share your information with the following parties:

• Payment service providers: DuitNow, FPX, Touch 'n Go, GrabPay, Boost, and the banks involved in processing your financial transactions. Data shared is kept to a minimum and limited to what is necessary to process the transaction.
• Technology providers: Companies that provide technical infrastructure, server hosting, security software, and IT support services that enable our platform to operate. All such providers are bound by strict data protection agreements.
• Law enforcement authorities: Royal Malaysia Police, Bank Negara Malaysia, Companies Commission of Malaysia, or any other regulatory authority when required by law or court order.
• Fraud investigators: In cases involving investigations of fraud, money laundering, or other criminal activity on our platform, relevant information may be shared with the appropriate parties.

We continuously invest in the latest security infrastructure to keep your personal data safe at all times. The technical and organisational security measures we employ include:

• End-to-end encryption using 256-bit SSL/TLS for all data transmitted between your device and our servers.
• Encryption of sensitive data stored in the database using AES-256.
• Two-factor authentication (2FA) for all member accounts and platform administrative access.
• Firewall and intrusion detection systems (IDS/IPS) monitored 24 hours a day.
• Periodic security audits conducted by recognised independent third parties.
• Ongoing cybersecurity training for all jom kiss918 staff.
• A clearly defined and tested incident response procedure to handle any data breach swiftly.

While we take all reasonable precautions, no security system is entirely perfect. You also play an important role by keeping your account password confidential, not sharing your login credentials with anyone, and promptly reporting any suspicious activity to our team.

Jom kiss918 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored in your web browser when you visit our website.

We use four main types of cookies:

• Essential cookies: Required for core platform functions such as login authentication, session security, and language preferences. These cookies cannot be disabled as the platform will not function without them.
• Performance cookies: Collects information on how you use the platform to help us identify areas for improvement. All data is anonymised and aggregated.
• Functional cookies: Saves your personal preferences such as font size, favourite game selections, and display settings to deliver a more personalised experience.
• Analytics cookies: Helps us understand overall platform usage patterns for continuous improvement purposes. This data is not used to identify you personally.

You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect the functionality and security of your account on the jom kiss918 platform.

Jom kiss918 retains your personal information for as long as your account is active or as needed to provide services to you. Retention periods vary by data type:

• Active account data: Retained for the duration of your active account plus at least 7 years after account closure, in accordance with Malaysian legal requirements.
• Financial transaction records: Retained for a minimum of 7 years from the transaction date as required by Malaysia's anti-money laundering laws.
• Game activity logs: Retained for 2 years for dispute resolution and security analysis purposes.
• KYC Documents: Retained for the duration of the active account period plus 7 years after closure, or longer if required by law.
• Customer support communication data: Retained for 3 years from the date of the last interaction.

Once the retention period expires, your data will be securely deleted or anonymised from all our systems. The deletion process uses methods that comply with data security standards to ensure the data cannot be recovered.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal information held by jom kiss918. We fully respect and facilitate the exercise of these rights:

The jom kiss918 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal information from anyone under the age of 18.

All account registration processes require age verification through a valid identity document. Should we discover that a child's personal information has been collected without our knowledge, we will take immediate steps to delete that information and close the relevant account.

Jom kiss918 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform operations. When significant changes are made, we will notify you via:

• In-app notifications on jom kiss918 that will appear upon your next login.
• A notification email to the email address registered to your account.
• A clear notice at the top of this Privacy Policy page showing the latest update date.

Continued use of the jom kiss918 platform after any amendments take effect will be considered acceptance of the revised terms. If you disagree with the changes, you have the right to close your account and stop using our services. Previous versions of this Privacy Policy are available upon request from our support team for your reference.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, our Data Protection Officer (DPO) team is ready to assist:

• Live Chat: Available 24/7 directly within the jom kiss918 app — the fastest way to get an immediate response.
• Email: [email protected] — for enquiries that require documentation or detailed discussion.
• FAQ: Visit page FAQ us for answers to the most frequently asked privacy questions.

We are committed to responding to all privacy-related inquiries within 72 business hours. For more serious complaints, we will initiate a formal investigation and provide you with regular progress updates until the matter is fully resolved.